Now hold up a minute Chase. I always thought you were a stand up guy, even to the point when Dozer kept getting put off I suggested he call you to see if there was any help you could offer.
Now read his original post, "I made 3 long phone calls" I'll give you 3 guesses who they were with, So I am pretty close to the deal. The sad thing is I suggested he take it to yall even though there is a dealer 15 minutes from his house who has always been fair.
Maybe it's you who is not fully aware of the situation.
Read the time line again, He said he called at 3Pm and the service writer said no responce and then got a call back at 4 with a written refusal. This after he acted like Richard was bothering him for calling. Hmmmmmm What ya think happened? Add to tat the wheels had turned at a snails pace up until then and now they or Jhonny on the spot. Yea right!!!
I have been on the servicing dealer end before, so I am familiar with it.
I bet yall dont advertise that warranty work pays less than customer pay, do you?????
In this case I would agree that 3 axles at one time may be a hard sell for Polaris, but why not tell the guy up front? At least that way he could have made a decision early on before having it liost in never never land for 5 weeks. He had most of the parts needed to fix it at home and would have made at least one big ride and 2 smaller ones. Plus he could have used the $200 he was bilked to pay for the axle needed.
The next question is the dealer has to disassemble the front axles to tell they are broke????
Maybe yall could hire me, I don't have to take one apart to see that it's broke, especially when the cage is hanging out of the boot. lol Maybe I can ride around on the trail and consult with people for a fee and diagnose their broken axles. It seems to pay pretty well....
Again having been on the servicing side I understand the game. Mr customer arrives, sees his vehicle/ bike disassembled and in shambles and is presented with a big repair bill due to warranty not covering it. He now has several choices. A) pay for the disassembly and take it like it is, or B) cow down to the service writer and agree to the extrotion and pay for the repairs, even though they should have been covered.
In this case a simple "Mr. so or so, we can cover these items but unfortunately we can cover these" would have gone a long way. All he wanted was to be talked to in a fair and reasonable way and not strung out for 5 weeks.
How was the T-bap (or whatever it's called) sensor not be covered? Or a stripped out axle spline? Both of those are clearly warranty items. The borke axles, maybey not but then the techs had to take thm apart to see if they were broke so that beats me.......
At the end of the day this thread has had over 3300 views and you have to remember the rule of 100 or in today's time the rule of the internet. Dozer was screwed over by your service department.
I have sang praise for your dealership in the past and maybe this was an isolated incident but in any case it left a lasting impression.
Oh BTW: how come it took Jeff 3 months for a simple CDI replacement under warranty? He had to call 4 times and order the part 3 befoer the parts department could get it right. He was told to bring it in and they would look at it and order the part. Why, It was a recall. IMHO no examination was needed. I think if he can run a million dollar a month body shop, he is capiable of providing a correct VIN number for recall info.
Sorry Chase you just can't defend this one. Your sales side yes, but not the service side.